Here’s where to go when you need help.
Your symptoms or conditions — as well as locations and costs — can determine your best destination for care.
Virtual Health
Symptoms/Conditions
Convenient, at-home care
for minor illnesses
- Cold
- Flu
- Earaches
- Or when you can’t see your doctor
Estimated Cost
Lowest
Hours of Operation
24/7
Doctor’s Office
Symptoms/Conditions
Routine checkups, chronic care
- Cold and sinus symptoms
- Stomach problems
- High blood pressure
- Behavioral health issues
- Other chronic conditions
Estimated Cost
Lower
Hours of Operation
Business hours (generally)
Urgent/Express Care
Symptoms/Conditions
Urgent but not life-threatening
- Headaches/migraines
- Asthma/breathing conditions
- Flu and colds
- Urinary tract infections
Estimated Cost
Moderate
Hours of Operation
Mornings, evenings, and weekends
Emergency Room (ER)
Symptoms/Conditions
Serious, life-threatening, or involving severe pain
- Difficulty breathing
- Chest pain
- Uncontrolled bleeding
- Severe injury
- Stroke symptoms*
Estimated Cost
Highest
Hours of Operation
24/7
To find an in-network care option that’s right for you,
log in.
To find out more about the virtual health options available to you, contact your local provider or call the Member Service number on the back of your ID card.
*Numbness or weakness in your face, arm, or leg, especially on one side. Confusion or trouble understanding other people. Difficulty speaking. Trouble seeing with one or both eyes.
If you believe you are having a medical emergency and you need immediate treatment, go directly to any hospital emergency room or call 911.
Know your options and your costs
You don’t plan on getting sick or hurt. But when it happens, knowing your options for care can save you time and money.
Watch our one-minute video to learn more about your in-network care options.
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Insurance or benefit administration may be provided by Highmark Blue Cross Blue Shield, Highmark Choice Company, Highmark Coverage Advantage, Highmark Health Insurance Company, First Priority Life, First Priority Health or Highmark Senior Health Company, all of which are independent licensees of the Blue Cross Blue and Shield Association. Health care plans are subject to terms of the benefit agreement. Highmark Choice Company and Highmark Senior Health Company are Medicare Advantage plans with a Medicare contract. Enrollment in Highmark Choice Company and Highmark Senior Health Company depends on contract renewal.
Important Legal Information: Health care benefit programs are issued or administered by Highmark Blue Cross Blue Shield, Highmark Health Insurance Company, Highmark Choice Company, or First Priority Life Insurance Company, independent licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross Blue Shield plans. Information on this website is issued by Highmark Blue Cross Blue Shield on behalf of these companies, which serve the 29 counties of western Pennsylvania and 13 counties in northeast and north central Pennsylvania.
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